General Service Information
1. What areas do you serve?
We currently serve the following areas:
Bellandur: Including all neighborhoods and localities.
Marathahalli: Covering surrounding apartment complexes and residential zones.
Mahadevapura: Serving major residential and commercial spaces.
Kadubesanhalli: Extending to both residential and office zones.
Devarabesanhalli: Including all nearby localities.
Brookefield: Across all residential and commercial areas.
HSR Layout: Full service availability.
Sarjapur Road: Service available upon request with pre-scheduled pickups.
Battarahalli and KR Puram: Service available (subject to travel time).
If your area is not listed here, feel free to share your address. We’ll check if we can extend our services to your location.
2. What are your operating hours?
We operate daily from 9 AM to 9 PM, offering pickup and delivery services during these hours. You can place your order via WhatsApp here, and we’ll ensure prompt service.
3. Do you have a physical laundry store?
Yes, our physical store is located in Marathahalli, but we accept orders only through WhatsApp with free pickup and delivery. We do not offer in-store ordering; all transactions are conducted online or through delivery.
Service Offerings and Pricing
4. What services do you offer, and what are the prices?
Our laundry services include:
Steam Iron: ₹60 per kg (4-6 pieces)
Wash and Fold: ₹60 per kg (4-6 pieces)
Wash and Iron: ₹120 per kg (4-6 pieces)
Wash Bedsheet/Blanket: ₹120 per kg
Launch Offers:
₹100 off on orders above ₹600
₹200 off on orders above ₹1000
5. Is there a minimum order amount for pickup and delivery?
Yes, the minimum order amount is ₹200. For orders below ₹200, a delivery charge of ₹49 applies.
6. Can I give specific instructions for my laundry?
Yes! You can provide specific instructions like separating items, using specific detergents, or special care for delicate fabrics. Additional charges may apply depending on your request.
7. How much does it cost to steam iron my clothes?
Steam ironing services cost:
Regular Clothes: ₹60 per kg.
Premium Clothes: ₹99 per piece (e.g., Silk Saree, Sherwani).
We accept small quantities as well, starting at ₹60 per kg.
Pickup and Delivery
8. How quickly can you pick up my laundry?
We usually pick up within 20-30 minutes of your request. In some areas like Bellandur, Marathahalli traffic may cause slight delays, but we will keep you updated on the delivery boy’s ETA.
9. How long does it take to get my laundry delivered?
For most services, we aim to deliver within 2-3 hours after pickup if the order is placed before 7 PM.
10. Can I schedule a pickup for later?
Yes, pickups can be scheduled at your convenience within our operating hours (9 AM to 9 PM). Just let us know your preferred time.
11. How do I prepare my laundry for pickup?
We provide laundry bags. You can inform the delivery person if you need to separate loads (e.g., light vs. dark colors). Each load will be processed and charged separately.
Laundry Handling and Responsibility
12. What if I forget to remove items from my pockets?
We try to check pockets but are not responsible for items left inside. Please ensure you empty all pockets before pickup.
13. How do you handle delicate fabrics or special care items?
We recommend external dry cleaning for delicate fabrics. We do not offer dry cleaning services but provide steam ironing for items like silk sarees.
14. What’s your policy on damaged or lost items?
We take great care with your clothes but are not responsible for damage or color bleeding during the process, especially with delicate fabrics or garments with pre-existing issues.
Payments and Offers
15. How do I pay for the service?
Payments are accepted through UPI platforms like Google Pay, PhonePe, and Paytm. Payment is made upon delivery.
16. Do you offer any discounts or loyalty programs?
At this time, we offer ₹100 off on orders above ₹600 and ₹200 off on orders above ₹1000. There is no formal loyalty program, but we will update customers if any offers or programs become available in the future.
Customer Satisfaction and Feedback
17. Can I track my order status?
Yes, simply contact us via phone or WhatsApp here for real-time updates on your order’s status.
18. What should I do if I need to cancel or reschedule my order?
Please contact us as soon as possible if you need to cancel or reschedule. A small fee may apply if the cancellation is made after pickup.
19. How can I provide feedback or recommend your service?
We value your feedback! After your order is complete, feel free to leave feedback or recommend us to friends and family. Your support helps us improve our services.
Ordering Process
20. How is the weight of my laundry order calculated?
Our delivery executive measures the weight at pickup to determine the final cost.
21. Do I need to specify the weight of my laundry when placing an order?
No, just request the service you need, and our executive will handle the weight measurement.
22. Can I change my order after the delivery executive measures the weight?
Yes, you can adjust your order based on the load and weight measured at the time of pickup.
23. How do I place an order?
You can place an order via WhatsApp by sending a message to 9036631415 with the service you need.
24. What information do I need to provide when placing an order?
Simply let us know the type of service you need (e.g., Wash and Fold, Steam Iron). Our delivery executive will measure the weight during pickup.
25. Can I contact you if I have questions before placing an order?
Absolutely! Feel free to reach out on WhatsApp here with any questions.